SiteStock
Copyright and Takedown Policy
1. What this covers
SiteStock lets users add content to a company’s shared records - mainly photographs uploaded by drivers as proof of delivery, and free-text such as order notes and in-app messages. This policy is about user-uploaded content of that kind. It is not about the SiteStock software, design, or branding themselves, which we own (see the End User License Agreement).
SiteStock content is private. It sits inside a permission-controlled application and is visible only to members of the company it belongs to; there are no public pages and no public links. That affects what information you need to give us to identify the material (see section 3).
2. Before you send a notice
Consider whether the use might actually be permitted - for example by a licence, by fair dealing or fair use, or because you are looking at your own company’s content that a colleague uploaded with authority. Sending a takedown notice for material that is not really infringing can make you liable for costs and damages (see section 7). If you are not sure, take advice first.
3. How to report infringement
Send a written notice to our designated agent (section 4). To be valid, and for us to act quickly, your notice must include all of the following:
- your physical or electronic signature (typing your full name at the end of an email is fine);
- identification of the copyrighted work you say has been infringed - or, if several works are covered by one notice, a representative list of them;
- identification of the material you say is infringing, with enough detail for us to find it. Because there are no public URLs, please give us as much of the following as you can: the name of the company or account, the order reference or date, a description of the photo or text, the approximate upload date, and a screenshot if you have one;
- your contact details - full name, postal address, telephone number, and email address;
- a statement that you have a good-faith belief that the use of the material in the way complained of is not authorised by the copyright owner, its agent, or the law;
- a statement that the information in your notice is accurate, and - under penalty of perjury - that you are the copyright owner or are authorised to act on the owner’s behalf.
4. Where to send it
Our designated agent for copyright notices is:
Archie Moore - Copyright Agent, SiteStock
23 Grange Mansions, Kingston Road, Surrey, KT17 2AD, United Kingdom
Email: arcooreacc@gmail.com (subject line:
“Copyright Notice”)
Email is the fastest route and the one we recommend. We aim to acknowledge a notice within 5 working days.
5. What we do when we receive a valid notice
- we remove or disable access to the material identified in the notice, usually promptly and in any event within a reasonable time;
- we take reasonable steps to notify the user or company that provided the material that it has been removed, and pass on a copy of your notice (including your contact details) so they can send a counter-notice if they wish;
- we keep a record of the notice and of what we did.
If a notice is incomplete we will tell you what is missing. We may decline to act on a notice that is clearly abusive, or refer a genuine dispute between two companies back to them.
6. Counter-notice
If your material was removed and you believe that was a mistake, or that the material was misidentified, you can send a counter-notice to the agent in section 4. It must include:
- your physical or electronic signature;
- identification of the material that was removed, and where it appeared in SiteStock before removal;
- a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of a mistake or misidentification;
- your full name, postal address, telephone number, and email address;
- a statement that you consent to the jurisdiction of the courts where you are located (or, if outside the United States, of any judicial district in which we may be found), and that you will accept service of process from the person who gave the original notice or their agent.
If we receive a valid counter-notice, we will send a copy to the original complainant. We may restore the removed material after 10 business days, and will do so within 10 to 14 business days, unless the complainant tells us they have started a court action to stop the user infringing.
7. False notices and counter-notices
Under section 512(f) of the DMCA, a person who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, can be liable for damages - including costs and legal fees - incurred by the other party or by us. Only use this process in good faith.
8. Repeat infringers
We will, in appropriate circumstances and at our discretion, disable or terminate the account of a user - and restrict a company’s access - where that user is a repeat infringer of copyright or other intellectual property rights.
9. Trademarks and other rights
For complaints about trademarks, publicity or image rights, confidential information, or other rights that are not copyright, email the same address with “IP Complaint” in the subject line and full details. We will review these case by case.
10. A note on our role
SiteStock is a small, early-stage operation and content in it is not published to the world. We follow this process because it is the recognised standard and because it is the right thing to do, and to the extent the DMCA safe harbours or the equivalent provisions of the UK Electronic Commerce (EC Directive) Regulations 2002 apply to us. Following this policy is not an admission that any particular legal regime applies to us, and does not limit any other right or defence we have.
11. Changes and contact
We may update this policy from time to time; the “Last updated” date above shows when. Questions: arcooreacc@gmail.com.